Frequently Asked Questions
When is my order going to ship?
Please check our processing time page here.
What planner do you sticker kits fit in?
All of our collections fit the New 2023-2024 EC Vertical Size.
We also offer Hobonichi Cousin Weekly Kits.
What kind of sticker paper do you use?
Most stickers come on glossy sticker paper but we do offer matte sticker paper on our hobonichi cousin sticker kits and our deco stickers.
Can I cancel my order?
Custom stickers and kits?
We do not currently take custom orders or custom freebie requests.
Can I combine my order that I made today with the order I made a few days ago and save on shipping?
Unfortunately not, we do not combine orders.
Why won't my coupon code work?
- The coupon code you are using is no longer valid.
- You have already used the coupon code before.
Why didn't I get the freebie I requested in my order?
PR codes are strictly for the coupon section at checkout, not in the notes to me. When you're checking out, enter the discount code on the right side of the page in the "gift card and discount code" box and click the "apply" button. If the code was actually applied to your order and you didn't get the PR freebie you requested, please email me.
Only one discount code can be applied on a single order. Thank you for understanding!
I had something in my cart and went to pay for it and then it wasn't in my cart anymore?
Unfortunately during a sale, due to the high volume of people and the limited quantity of sticker sheets, things tend to sell out quickly. Once a sale item is sold or someone purchased the item before you, the item will no longer be available to purchase.
I wanted to buy a specific sticker collection but I can't find it in the shop?
Each collection is in the shop for a reasonable amount of time. All collections in the shop are Limited Edition and they all have a specific time period that they are available. Once the collection has retired, the collection will not be coming back. I can not make exceptions to anyone if they missed out on a collection.
Only Coffee Cup stickers will be available in the shop during our coffee cup Pre-Sale. Once the Pre-Sale is over, we will have our current collections back in the shop.
What is a Luxuriously Flawed Sale?
This sale is also know as a glitch sale. The sale is held a few times a year with a VERY LIMITED amount of flawed stickers.
These stickers are flawed meaning they are blemished, damaged, or imperfect in some way, i.e. was cut slightly wrong, leftover from old kits, a sticker missing, printed wrong, not cut deep enough, sticker sheet damaged, etc.
Because of this, we mark stickers down to ridiculously low prices! Stickers sell out VERY QUICKLY during this sale and the shop can not be held responsible for stickers selling out before you have the chance to pay for them.